After months of negative press over scandals, the Chicago Police Department recently launched a first-of-its-kind consumer satisfaction survey.
People who call 311 are going to be asked to fill out a survey.
The department is not asking callers to the 911 emergency number to complete a survey because they're in life-and-death situations.
So police inspectors and assistant deputy superintendents have started to monitor 911 calls and randomly visit callers to ask if they were happy with the police response, Starks said
Thus the need for more inspectors. Will an unsatisfied "customer" result in a CR#?